Patient Resources

Resources for patients using Teladoc Health devices and software

Browser/OS Compatibility and Tested Devices

The Teledoc Health browser policy supports the current browser version and up to one previous year — updated and enforced quarterly.

 

BrowserCurrent SupportSupport Starting July 20, 2021Operating System
Chrome7184Mac OS 10.14 and later
Windows 7 and 10
Android v7.0 and later
Android WebView (Chrome)7.07.0Android v7.0 and later
Safari12.113Mac OS 10.14 and later
iOS 12.1 and later
Safari (In-App)13.113.1iOS 13.1 and later
Firefox6878Windows 7 and 10
Edge8888Windows 10
 
Note: If a user is running a non-supported browser version, they are presented with the option to update their browser or download the app.

Windows Devices
Windows 732 Bit, 64 Bit
Windows 1032 Bit, 64 Bit
 
iOS DevicesVersion
iPhone 6,7,812 and above
iPhone Xs, XR12 and above
iPhone 11, 11 Pro12 and above
iPad Air12 and above
iPad Pro (Standard and 13.1 inches)12 and above
 
Android DevicesVersion
Samsung Tab S5Android 5.0 and above
Samsung S9Android 5.0 and above
Google Pixel 3, 4Android 5.0 and above
 
Mac DevicesOperating System
MacBook ProCatalina
MacBook ProBig Sur

Frequently Asked Questions

Teladoc Health Patient App

  • Go to the App Store icon.
  • Search for “InTouch Patient”.
  • Select “Get” to download.

  • Ensure that you allow access to the camera and microphone when prompted by the InTouch Patient Mobile App.
    • You will be prompted with the following message.

  • If utilizing an iOS device, you may need to also enable the Microphone and Camera in the app settings.

  • To keep the device “awake”:
    • For touch screen devices – tap or swipe screen periodically.
    • For non-touch screen devices – move mouse or tap keyboard periodically.
  • Do not allow your device to “sleep” while waiting for provider to arrive.
  • Allowing the device to enter “sleep” mode may disrupt the video and waiting room session.

  • Ignore or decline an incoming call if already in a session with a provider.
  • Receiving phone calls while in a session may disrupt the session and cause your audio and video to disconnect.

  • Ensure you are in a private area and try to connect to a private Wi-Fi when possible.
  • Avoid moving around, pacing, or driving/riding in a vehicle while in a session with your provider.
  • Ensure that all unnecessary applications and software are closed on the device you intend to use.

If your question is not answered in the Resources or FAQs above, please contact Customer Support.
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