Browser/OS Compatibility and Tested Devices

BrowserStart of SupportOperating System
Chrome76Mac OS 10.14 and later
Windows 7 and 10
Android v7.0 and later
Android WebView (Chrome)7.0Android v7.0 and later
Safari12.1Mac OS 10.14 and later
iOS 12.1 and later
Safari (In-App)13.1iOS 13.1 and later
Firefox68Windows 7 and 10
Edge84 (*Q1 2021)Windows 10 — *Qualification in Progress, intended support Q1 2021
IE 1111Windows 7 – Support ends Q1 2021
 
Note: Windows Provider Access Software (PAS) and Windows Viewpoint Software will no longer be supported on Windows 7/8 as of Q1 2021.

Windows Devices
Windows 7 32 Bit, 64 Bit
Windows 10 32 Bit, 64 Bit
 
iOS Devices Version
iPhone 6,7,8 12 and above
iPhone Xs, XR 12 and above
iPhone 11, 11 Pro 12 and above
iPad Air 12 and above
iPad Pro (Standard and 13.1 inches) 12 and above
 
Android Devices Version
Samsung Tab S5 Android 5.0 and above
Samsung S9 Android 5.0 and above
Google Pixel 3, 4 Android 5.0 and above
 
Mac Devices Operating System
MacBook Pro Catalina
MacBook Pro Big Sur

Frequently Asked Questions

InTouch Patient App

  • Go to the App Store icon.
  • Search for “InTouch Patient”.
  • Select “Get” to download.

  • Ensure that you allow access to the camera and microphone when prompted by the InTouch Patient Mobile App.
    • You will be prompted with the following message.

  • If utilizing an iOS device, you may need to also enable the Microphone and Camera in the app settings.

  • To keep the device “awake”:
    • For touch screen devices – tap or swipe screen periodically.
    • For non-touch screen devices – move mouse or tap keyboard periodically.
  • Do not allow your device to “sleep” while waiting for provider to arrive.
  • Allowing the device to enter “sleep” mode may disrupt the video and waiting room session.

  • Ignore or decline an incoming call if already in a session with a provider.
  • Receiving phone calls while in a session may disrupt the session and cause your audio and video to disconnect.

  • Ensure you are in a private area and try to connect to a private Wi-Fi when possible.
  • Avoid moving around, pacing, or driving/riding in a vehicle while in a session with your provider.
  • Ensure that all unnecessary applications and software are closed on the device you intend to use.

If your question is not answered in the Resources or FAQs above, please contact Customer Support.
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