Patient Resources
Teladoc Health sells a variety of medical devices for the operating room, clinic, and the patient’s home.
Note: If the name of a document has no link, then a current document is not yet available.
As a Patient, scroll down to select your document for the Teladoc Health ViewPoint and Care Location App, Software for Encounters (i.e. Provider Access software) or browser compatibility.
Important: A link to the most common guides are available on the left navigation panel for the main categories. Other documents may ONLY be available directly from the page, such as for the Quick Reference Guides.
Resources for Patients
Patient
The following guides are available for patients, and their family and friends.
ViewPoint and Care Location App
All devices run the Teladoc Health ViewPoint software (iPad only). Only devices with touch screen displays run the Teladoc Health Care Location App (iPad only).
| Teladoc Health ViewPoint | Care Location App |
| Windows ViewPoint | Care Location App User Guide |
| iOS ViewPoint | Care Location App Quick Reference Guide |
| Care Location App Frequently Asked Questions |
Software for Encounters
Teladoc Health recommends using their Windows Provider Access software or iOS for mobile devices. Standalone Windows/iOS Viewpoint software is available for download.
Note: Ensure the Connect to Teladoc Device with Desktop/Mobile App toggle is enabled by your Practice Admin.
| Windows Provider Access | iOS Provider Access |
| Windows Provider Access Quick Reference Guide | iOS Provider Access Quick Reference Guide |
| Windows Provider Access software User Guide.pdf |
Browser Support
| Browser | Version | Support as of 1/2022 | OS |
|---|---|---|---|
| Chrome | 86.0 and later | 86.0 |
Mac OS 10.14 and later Windows 7 and 10 Android 7.0 and later |
| Safari |
14.0 and later |
14.0 |
Mac OS 10.14 and later iOS 12.1 and later |
| Firefox | 78.0 and later | 78.0 |
Windows 7 and 10 |
| Edge | 88 and later | 88.0 | Windows 10 |
|
IE |
Not supported | N/A | N/A |