Browser/OS Compatibility and Tested Devices
Supported browsers and operating systems
| Browser | Start of Support | Operating System |
|---|---|---|
| Chrome | 76 | Mac OS 10.14 and later Windows 7 and 10 Android v7.0 and later |
| Android WebView (Chrome) | 7.0 | Android v7.0 and later |
| Safari | 12.1 | Mac OS 10.14 and later iOS 12.1 and later |
| Safari (In-App) | 13.1 | iOS 13.1 and later |
| Firefox | 68 | Windows 7 and 10 |
| Edge | 84 (*Q1 2021) | Windows 10 — *Qualification in Progress, intended support Q1 2021 |
| IE 11 | 11 | Windows 7 – Support ends Q1 2021 |
Note: Windows Provider Access Software (PAS) and Windows Viewpoint Software will no longer be supported on Windows 7/8 as of Q1 2021.
Tested devices
| Windows Devices | |
|---|---|
| Windows 7 | 32 Bit, 64 Bit |
| Windows 10 | 32 Bit, 64 Bit |
| iOS Devices | Version |
|---|---|
| iPhone 6,7,8 | 12 and above |
| iPhone Xs, XR | 12 and above |
| iPhone 11, 11 Pro | 12 and above |
| iPad Air | 12 and above |
| iPad Pro (Standard and 13.1 inches) | 12 and above |
| Android Devices | Version |
|---|---|
| Samsung Tab S5 | Android 5.0 and above |
| Samsung S9 | Android 5.0 and above |
| Google Pixel 3, 4 | Android 5.0 and above |
| Mac Devices | Operating System |
|---|---|
| MacBook Pro | Catalina |
| MacBook Pro | Big Sur |
Frequently Asked Questions
InTouch Patient App
How do I download the InTouch Patient Mobile App?
- Go to the App Store icon.
- Search for “InTouch Patient”.
- Select “Get” to download.
How do I make sure my camera and microphone are enabled?
- Ensure that you allow access to the camera and microphone when prompted by the InTouch Patient Mobile App.
- You will be prompted with the following message.
- If utilizing an iOS device, you may need to also enable the Microphone and Camera in the app settings.
What happens if my device goes to “sleep”?
- To keep the device “awake”:
- For touch screen devices – tap or swipe screen periodically.
- For non-touch screen devices – move mouse or tap keyboard periodically.
- Do not allow your device to “sleep” while waiting for provider to arrive.
- Allowing the device to enter “sleep” mode may disrupt the video and waiting room session.
What happens if I receive a phone call on my mobile device while in a session with my provider?
- Ignore or decline an incoming call if already in a session with a provider.
- Receiving phone calls while in a session may disrupt the session and cause your audio and video to disconnect.
How do I make sure my wireless coverage or cell signal is strong?
- Ensure you are in a private area and try to connect to a private Wi-Fi when possible.
- Avoid moving around, pacing, or driving/riding in a vehicle while in a session with your provider.
- Ensure that all unnecessary applications and software are closed on the device you intend to use.
