Browser/OS Compatibility and Tested Devices

The Teladoc Health browser policy supports the current browser version and up to one previous year — updated and enforced quarterly.
BrowserCurrent SupportSupport Starting January 18, 2022Operating System
Chrome8690Chrome 86 Mac OS 10.14 and later, Windows 7 and 10, and Android v7.0 and later
Safari1414Mac OS 10.14 and later iOS 12.1 and later
Firefox7878Windows 7 and 10
Edge8888Windows 10
Note: If a user is running a non-supported browser version, they are presented with the option to update their browser or download the app.

Windows Devices
Windows 732 Bit, 64 Bit
Windows 1032 Bit, 64 Bit
iOS DevicesVersion
iPhone 6,7,812 and above
iPhone Xs, XR12 and above
iPhone 11, 11 Pro12 and above
iPad Air12 and above
iPad Pro (Standard and 13.1 inches)12 and above
Android DevicesVersion
Samsung Tab S5Android 5.0 and above
Samsung S9Android 5.0 and above
Google Pixel 3, 4Android 5.0 and above
Mac DevicesOperating System
MacBook ProCatalina
MacBook ProBig Sur

Frequently Asked Questions

Teladoc Health Patient App

  • Go to the App Store icon.
  • Search for “InTouch Patient”.
  • Select “Get” to download.

  • Ensure that you allow access to the camera and microphone when prompted by the InTouch Patient Mobile App.
    • You will be prompted with the following message.

  • If utilizing an iOS device, you may need to also enable the Microphone and Camera in the app settings.

  • To keep the device “awake”:
    • For touch screen devices – tap or swipe screen periodically.
    • For non-touch screen devices – move mouse or tap keyboard periodically.
  • Do not allow your device to “sleep” while waiting for provider to arrive.
  • Allowing the device to enter “sleep” mode may disrupt the video and waiting room session.

  • Ignore or decline an incoming call if already in a session with a provider.
  • Receiving phone calls while in a session may disrupt the session and cause your audio and video to disconnect.

  • Ensure you are in a private area and try to connect to a private Wi-Fi when possible.
  • Avoid moving around, pacing, or driving/riding in a vehicle while in a session with your provider.
  • Ensure that all unnecessary applications and software are closed on the device you intend to use.

If your question is not answered in the Resources or FAQs above, please contact Customer Support.
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