Reduce IT Department Headaches with Telehealth
Get the IT Support Your Facility Needs with Telehealth
Healthcare centers all over the country are slowly adopting some form of digital technology. While many healthcare facilities have been using computers and electronic health records for years, others are coming on board at their own pace. But some facilities may not have the resources or expertise to properly maintain this equipment. Technical glitches and computer errors can cause major headaches for your facility. Simple problems can inhibit your ability to see patients, bringing the entire system to a halt.
But having the support of a reliable telehealth vendor helps you deal with these issues in real-time, so you don’t have to interrupt your business. Learn more about how telehealth can help solve your IT dept. woes.
Why Your Own IT Dept. May Not Be Enough
With many healthcare facilities relying on aging technology, patients can suffer as a result, especially when keeping these systems up-to-date can feel like a losing battle. Communication and IT issues tend to run rampant throughout healthcare facilities here in the U.S. and abroad. These systems aren’t just inefficient, they can get in the way of a professional’s ability to do their job and treat patients. Outdated systems can also negatively affect the decision-making process at the facility.
Even with an IT department in place, it may not be enough to solve these issues. Some facilities are so large that one IT department can’t handle all the complaints and errors coming its way. If the department is dealing with multiple issues at once, several employees may not get the help they need until it’s too late.
How Telehealth Can Help
But switching to telehealth and making digital technology a fundamental part of the healthcare experience can help some facilities master the game of IT. If you find a telehealth software vendor that offers IT support, they’ll be there to resolve technological issues as they arise, so you don’t have to go it alone.
- Reliable Support When You Need It Most
When you partner with a telehealth provider like InTouch Health, you’re getting more than just a piece of software. With a robust IT department on staff, these companies have the resources and expertise to keep your system up and running. One quick message and you’ll have the support of a large IT department at your beck and call. Whether it’s in person, over the phone, or via live video, the company will immediately send someone to make sure you have everything you need to get the job done.
- More Security for More Peace of Mind
Cybersecurity should be top-of-mind for any healthcare facility these days. We’ve seen numerous facilities fall victim to malicious hackers in recent years, resulting in thousands of patients having their healthcare information stolen or held for ransom.
But with the right telehealth system, you can keep this sensitive information out of the wrong hands. Telehealth systems must meet certain cybersecurity requirements, such as those outlined in HIPAA and HITRUST, a digital security framework for all healthcare providers, to make sure this information is kept secure. They come with reliable security measures to keep hackers out and your patients in the loop. If you feel that your system is under attack, you don’t have to go it alone. Again, you’ll have the support and backing of a large IT operation that’s equipped to handle all kinds of security threats.
Digital technology doesn’t have to be a challenge for your facility. Invest in new technology in healthcare and get the support and backing of a large IT company. Read some of these telemedicine software reviews for more information.
Sources:
https://academic.oup.com/jamia/article/24/2/246/2723147
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5557144/
https://www.hipaajournal.com/category/healthcare-cybersecurity/