InTouch Health Solutions

InTouch has invested over $50M into a cloud infrastructure, so you don’t have to. Our established, reliable and scalable global telehealth platform includes seven U.S.-hosted data centers covering the Americas, and three additional locations in Asia and Europe.

Network

InTouch Health has managed over 800,000 physician-to-patient telehealth consultations with 14,000 providers in over 130 health systems, including many of the most recognized systems in the nation. We have the experience it takes to make each new partnership a success. InTouch supports more than 30 different telehealth service lines from acute to post-acute care, including globally successful telehealth services for stroke and ICU.

 

Healthcare Compliant

Telehealth services are an extension of your clinical care delivery and must securely manage patient information and meet all HIPAA requirements. Additional FDA requirements exist when a telehealth solution is used for active patient monitoring to take immediate clinical action. InTouch Health has received Class II clearance from the FDA for selected best-in-class Medical Devices. InTouch Health also offers Class I patient access software that can be downloaded on a consumer PC or tablet to connect with patients in non-acute settings.

Cloud Connectivity

The InTouch Telehealth Network’s cloud-based infrastructure and technologies enable the highest levels of connectivity and network performance. Our scalable cloud solutions provide seamless firewall traversal as well as advanced levels of security and encryption. Our connection optimization technology manages highly variable network conditions. Through our proactive monitoring and alerts, and routine maintenance and updates, we maintain a constant state of readiness.

 

 

 


Support & Reliability

Reliable, high-quality connections are what our customers appreciate most. The InTouch Telehealth Network includes 24/7 proactive monitoring and troubleshooting, and a suite of end-to-end diagnostics functions to ensure that the technology supports your clinical care goals. We provide a single point of contact for troubleshooting and problem resolution through our Technical Assistance Center. If your InTouch Solution includes the use of Medical Devices, InTouch Health provides preventive fleet maintenance and repair/replacement programs to minimize disruptions in services.

 

 

Workflow

All telehealth programs should begin with the clinical workflow in mind. Clinical Apps allows our customers to create standards of workflow to meet the goals of their quality and process management program needs. 

InTouch Clinical Apps

InTouch Clinical Apps overcomes barriers to documenting remote consultations across a Telehealth Network. This next generation solution delivers customizable patient-centric applications that can be integrated with hospital EHR systems, allowing patient records to be available when and where they are needed. These applications can be easily modified or extended to accommodate the requirements of individual healthcare organizations using the platform’s eForms and workflow tools. Clinical Apps captures core patient data and performance metrics of a consultation, including: patient demographics, history, vitals, labs, t-PA, physician recommendation, and consultation notes.

 

 

 

InTouch PACS Viewer

PACS Viewer is an FDA-cleared and HIPAA-compliant diagnostic-quality viewing solution that can be used with any telehealth workflow. Saving time while maximizing security and ease of use, PACS Viewer allows remote clinicians to connect with any networked PACS to quickly access imaging studies including CT, CTA, MRI, MRA, PET, ultrasound, and more.

 

 

Medical Devices

Devices Component: Up to 3 Devices. Drag another Devices component to add more.

Our Medical Devices facilitate virtual care when and where you need it, but do not diminish the sacred interaction between the physician and patient. Each medical device is purpose-built and designed solely for healthcare use. All our devices are listed with the FDA and we have products for both acute (FDA Class II) and non-acute (FDA Class II) clinical use cases.

Viewpoint FDA Class I
Viewpoint
FDA Class I
InTouch provides its best-in-class software for use on consumer devices. InTouch Viewpoint’s easy-to-use software makes it possible to connect to patients through the InTouch Telehealth Network from any location, including a person’s home. Once Viewpoint is powered on, the patient can receive quality medical care from the remote healthcare provider over the InTouch Telehealth Network.
Vici Cart FDA Class I
Vici Cart
FDA Class I
With a small footprint and exceptional design, our Vici Cart consists of a tablet with Viewpoint software that is fully integrated into a streamlined cart design.
  • Multiple screens allow for viewing of remote physician, peripheral devices and electronic medical records
  • Improves communication clarity with its dual audio modes
  • Lockable drawer for safe storage of accessories
  • Peripheral ready for adaptability over care applications
Xpress FDA Class II
Xpress
FDA Class II
InTouch Xpress provides a robust and reliable solution for enabling secure, real-time connections to patients anywhere WiFi or cellular broadband is available. The ruggedized form factor is ideal for transport conditions.
  • Optimizes viewing of patients and others with its pan-tilt-zoom camera system that can be controlled from the Provider Access Software
  • Improves communication clarity with its dual audio modes
  • Enables “hands-on” functions through medical device connections that support FDA requirements for active patient monitoring
Viewpoint
FDA Class I
InTouch provides its best-in-class software for use on consumer devices. InTouch Viewpoint’s easy-to-use software makes it possible to connect to patients through the InTouch Telehealth Network from any location, including a person’s home. Once Viewpoint is powered on, the patient can receive quality medical care from the remote healthcare provider over the InTouch Telehealth Network.
Vici Cart
FDA Class I
With a small footprint and exceptional design, our Vici Cart consists of a tablet with Viewpoint software that is fully integrated into a streamlined cart design.
  • Multiple screens allow for viewing of remote physician, peripheral devices and electronic medical records
  • Improves communication clarity with its dual audio modes
  • Lockable drawer for safe storage of accessories
  • Peripheral ready for adaptability over care applications
Xpress
FDA Class II
InTouch Xpress provides a robust and reliable solution for enabling secure, real-time connections to patients anywhere WiFi or cellular broadband is available. The ruggedized form factor is ideal for transport conditions.
  • Optimizes viewing of patients and others with its pan-tilt-zoom camera system that can be controlled from the Provider Access Software
  • Improves communication clarity with its dual audio modes
  • Enables “hands-on” functions through medical device connections that support FDA requirements for active patient monitoring
Devices Component: Up to 3 Devices. Drag another Devices component to add more.
Vita FDA Class II
Vita
FDA Class II
InTouch Vita is the most advanced robotic device incorporating an array of intuitive, easy-to-use features that encourage physician adoption and clinical use. It was designed to increase efficiency with its AutoDrive capabilities that enable a remote provider to directly control or to automatically direct Vita to move to an intended location. InTouch Vita is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. Developed by InTouch Health and iRobot, the InTouch Vita can improve the independence of the remote clinician in managing patient care.
Lite FDA Class II
Lite
FDA Class II
The InTouch Lite is widely used in clinical settings that rely on telehealth to deliver timely services to patients. It is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. The InTouch Lite is a convenient, cost-effective moveable platform which:
  • Optimizes viewing of patients and others in the room with its pan-tilt-zoom camera system
  • Improves communication clarity with its directional audio modes
  • Improves “hands-on” functions with a stethoscope, a privacy headset, and ports that permit connection to other diagnostic tools
Vantage FDA Class II
Vantage
FDA Class II
Remote surgical collaboration, or telementoring, offers many opportunities to advance training and support of new and complex procedures and techniques. With InTouch Vantage purpose-built surgical collaboration platform for use in ORs and procedure rooms, it has never been easier. Vantage is a lightweight portable solution that enables access and improves affordability for use in more facilities and procedures.
Vita
FDA Class II
InTouch Vita is the most advanced robotic device incorporating an array of intuitive, easy-to-use features that encourage physician adoption and clinical use. It was designed to increase efficiency with its AutoDrive capabilities that enable a remote provider to directly control or to automatically direct Vita to move to an intended location. InTouch Vita is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. Developed by InTouch Health and iRobot, the InTouch Vita can improve the independence of the remote clinician in managing patient care.
Lite
FDA Class II
The InTouch Lite is widely used in clinical settings that rely on telehealth to deliver timely services to patients. It is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. The InTouch Lite is a convenient, cost-effective moveable platform which:
  • Optimizes viewing of patients and others in the room with its pan-tilt-zoom camera system
  • Improves communication clarity with its directional audio modes
  • Improves “hands-on” functions with a stethoscope, a privacy headset, and ports that permit connection to other diagnostic tools
Vantage
FDA Class II
Remote surgical collaboration, or telementoring, offers many opportunities to advance training and support of new and complex procedures and techniques. With InTouch Vantage purpose-built surgical collaboration platform for use in ORs and procedure rooms, it has never been easier. Vantage is a lightweight portable solution that enables access and improves affordability for use in more facilities and procedures.
Contact Sales for a demo

Want more info on our products? Contact us!

Apps

Our apps allow your physicians to easily connect to their patietns from a single pane of glass, whether from a desktop, laptop, tablet, or mobile device.

Physician Capacity Management

Hospitals often find themselves challenged with ability to hire and retain specialists to deliver all the services that their patients require.

With the growing adoption of telehealth as an alternative to providing onsite specialty consults, Physician Service Organizations currently provide remote care across the United States. These services allow health systems to combat gaps in physician coverage, whether rural, community-based or urban. InTouch Health now completes the total telehealth solution with its Physician Services offering. Powered by the InTouch Telehealth Network, InTouch Physicians Services allows health systems to increase access to high-quality care while incorporating standardized clinical and telehealth best practices.

Services

Consulting

InTouch Health is committed to the successful development and growth of our customer Telehealth Programs. Our cumulative experience across many health system implementations has afforded us significant insight into the best practices and critical success factors of successful operators. Our consulting services team can help you:

  • Understand the range of strategic telehealth options
  • Set clear goals they can achieve
  • Develop a clear, aligned and sustainable telehealth strategy
  • Provide a high impact customer-specific program development roadmap
  • Understand industry benchmarks and best practices
  • Work through alignment and culture change issues that get in the way
     of telehealth strategy

Implementation & Professional Services

InTouch Health provides professional implementation services to work with key stakeholders to guide the implementation of technology to align with our customer's strategy. Our professional services assist in the transformation of care delivery through telehealth and ensure the success of our customers telehealth programs. Our professional services team can help you: 

  • Drive projects from planning to clinical go live
  • Complete a full care environment technology assessment
  • Assist in workflow design & implementation
  • Assist in Organizational Readiness & Change Management
  • Provide end user training and engagement

Business Intelligence

Business Intelligence Services

Our global network allows us to collect and share important business information about our customer's programs in order to drive improvements and create customer success. 

 

 

Product offering comparison

See your product offering options and select what is best for your business.

POINT SOLUTION
SINGLE SERVICE LINE
ENTERPRISE
Physician/Capacity Management
Optional
Optional
Services
Optional
Consulting
Optional
Strategic Planning
Optional
Implementation Professional Services
Optional
Project Management
Optional
Organizational Readiness
Optional
BI/Analytics
Optional
Usage & Utilization
Optional
Physician Adoption
Optional
Patient Satisfaction
Optional
Clinical Outcome Optimization
Optional
Program ROI
Optional
Workflow
Optional
Clinical Process Mapping
Optional
Image Management
Optional
Documentation
Optional
EHR Integration
Optional
Software
Optional
Remote Patient Monitoring*
Optional
Direct to Consumer Apps*
Optional
Scheduling*
Optional
Patient Access
Provider Access
Medical Devices
Optional
Peripherals
Acute Care (Class II)
Non-Acute Care (Class I)
Network
Single & Reliable Global Telehealth Connectivity Anywhere
24/7 Live Technical Support & Alerts
Security Framework
Proactive Monitoring

Our Customers