InTouch Health Ranked 2020 Best in KLAS for Virtual Care Platforms

For the third year, annual KLAS report ranks InTouch Health as the #1 virtual care platform based on customer feedback 


SANTA BARBARA, Calif., January 31, 2020InTouch Health, the leading virtual care platform, has been awarded the 2020 Best in KLAS distinction for Virtual Care Platforms in the “2020 Best in KLAS: Software & Services” report for the third consecutive year.

InTouch Health continues to lead the market with its unrivaled proactive service, leading day-to-day support, and highest-rated clinician and patient experience, as mentioned in the “Telehealth Virtual Care Platforms 2018” report.

“We are thrilled to again be ranked as the leading virtual care platform and would like to thank our clients for their ongoing partnership and trust in InTouch Health that enables us to achieve this distinction,” said Joseph M. DeVivo, InTouch Health CEO. “At InTouch Health we have kept our focus on delivering what the market has been asking for – a single platform for any virtual care need. As we now plan toward a future together with Teladoc Health, hospitals and health systems will be the beneficiaries of the first truly integrated, end-to-end virtual care platform spanning any care environment and acuity level.”

The Best in KLAS designation is a recognition of outstanding efforts to help healthcare organizations in their quest to deliver outstanding patient care. With the average software score for KLAS rated products at 81, InTouch Health surpassed competitors with a final score of 87 out of 100.

“Providers and payers demand better performance, usability, and interoperability from their vendor partners every year,” said Adam Gale, President at KLAS. “Best in KLAS winners set the standard of excellence in their market segment. Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they should expect only the best from the winning vendors.”

InTouch Health will be showcasing its latest virtual care software and solutions at the HIMSS20 Global Conference and Exhibition March 9-13, 2020 in Orlando. Visit booth #3769 for demos of Solo by InTouch and use case solutions that span the entire continuum of care – from direct-to-consumer to employer clinic to neonatology and more.


About InTouch Health

InTouch Health, ranked 2020 Best in KLAS for Virtual Care Platforms, is a telehealth services company that offers healthcare providers solutions to efficiently deliver virtual care for a broad array of use cases and healthcare environments. InTouch Health provides a reliable, dedicated cloud-based network and virtual care solutions designed to ensure connectivity for health systems, providers, and patients at all times. Today, InTouch Health supports more than 3,600 care locations around the world – including many of the top 20 U.S. health systems – as they deploy telehealth programs across their enterprises. To learn more, please visit


About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS, visit


Corporate Contact:
Rachel Gonzalez
Sr. PR Manager, InTouch Health
(805) 562-8686 x152


Media Contact:
Taelor Duckworth
Sr. Account Supervisor, Edelman
(903) 818-2216