GE Healthcare and InTouch Health Announce Collaboration
GE and InTouch Health’s Collaboration to Deliver Enhanced Technical and Product Training Through Remote Presence
SANTA BARBARA, CA, November 28, 2016 – Today, InTouch Health, a leader in enterprise telehealth, and GE Healthcare’s Global Education Services division, announced commencement of Virtual Onsite Training, a remote presence training commercialization effort after successful completion of a two-year pilot.
The initiative begins with establishing a total of 50 InTouch Health Tech™ remote presence devices in rotation at more than 200 global locations to support the technical and product training of clinicians, physicians, and technicians using a variety of GE Healthcare products.
During the pilot, the InTouch Health telehealth network and remote presence devices were used to connect GE experts remotely to healthcare providers across GE’s installed base around the world. More than 200 telepresence training classes occurred, involving more than 300 medical professionals, in both the proper use of GE equipment and best practices.
The pilot program demonstrated that adding this remote presence training resulted in higher effectiveness than traditional training alone, and offered greater convenience to the customer through the flexibility of on-demand telepresence. The Virtual Onsite Training device replicates face-to-face training through an attached video monitor and robotics for two-way communication and interaction.
Mario Lois, General Manager, GE Healthcare Global Education Services commented, “GE Healthcare provides technology to providers and patients around the world. The users who operate those devices are as impactful, if not more so, on the actual efficiency and patient outcomes as the product itself.
Therefore, GE has made it a global priority to re-imagine its training and education solutions to help users achieve and maintain optimal skills and product usage. Our collaboration with InTouch Health enables network connectivity, hands on interaction, and an intuitive user experience for their online mobile remote presence training which will be foundational to reaching this goal.”
The InTouch Health telehealth network is a single unified cloud infrastructure that includes data centers around the globe, covering the Americas, Asia, Africa, Europe and the Middle East. The network provides a regulatory (HIPAA) compliant, secure, scalable, and always available network hosting FDA Class II and Class I medical devices.
The network architecture allows for the delivery of business intelligence and data analytics gathered from all data traffic managed on any connected device. This is the same network used by GE to deliver their customer on-demand Virtual Onsite Training.
Joseph DeVivo, President and CEO of InTouch Health said, “Our work with GE Healthcare is a natural extension of the clinical solutions we provide each day to thousands of practitioners, delivering seamless clinical efficiency no matter the clinical setting, location or treatment modality.
The right care, at the right time, anywhere, is easily migrated to the vision of GE Healthcare of ensuring that the person using a device has the best training and support possible, whenever and wherever it’s needed. We are very excited to work with GE Healthcare in the area of data analytics to help measure and optimize the effectiveness of what so far has been a very successful program.”
To learn more about InTouch Health and GE Healthcare’s partnership, watch this video.
About GE Healthcare
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE (NYSE: GE) works on things that matter – great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. For more information about GE Healthcare, visit our website at www.gehealthcare.com.
About InTouch Health
InTouch Health provides its FDA-cleared InTouch Telehealth Network and Managed Services to hospitals and healthcare systems for the delivery of specialty care, anytime, anywhere. InTouch Health has helped more than 130 healthcare systems deploy telehealth programs across their enterprise quickly and seamlessly using its industry-leading combination of people, processes, and technology. InTouch Health has surpassed 800,000 potentially life-saving telehealth sessions over the InTouch Telehealth Cloud and now manages more than 200,000 clinical connections annually for over 1,500 hospital locations globally.