What is Telebehavioral Health?

Telebehavioral health, or telemental health, has emerged as the fastest growing initiative among hospitals and health systems in recent years. According to the National Alliance of Mental Illness, approximately one in five adults in the U.S. – or 43.8 million Americans – experiences mental illness in a given year. Oftentimes, patients end up in the ED, with long wait times due to limited access to mental health professionals. Through the use of telemedicine, hospitals and health systems have incorporated new protocols and processes to stratify patients.

InTouch Telebehavioral Health Solution

Our complete telebehavioral health solution allows easy access between physician and patient, is designed specifically for healthcare use, and maintains the sacred relationship between doctor and patient. Our telemedicine solutions are designed to improve speed of access for specialists to provide consultations into emergency departments in order to improve throughput and efficiencies. In addition to providing a technology platform to improve access, we also can provide supplemental call coverage through our InTouch Physician Services to streamline care.


By utilizing our comprehensive platform, our customers have achieved significant results, including reduced door-to-disposition times and increased throughput. Customers have seen ED wait times of greater than 20 hours be reduced to five hours. These results have the ability to greatly impact the financial burden that mental health services can have on a hospital or health system, by avoiding an average net loss of $2,264 per mental health related ED visit and increasing the number of cancelled involuntary commitment (IVC) patients by 33% or more.

Other Featured Service Lines

Are you interested in other service lines besides telebehavioral health? Learn about our teleICU and telestroke solutions.

Telebehavioral Health Resources

Learn more about our telebehavioral health solutions by hearing from our customers:

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